Returns & Refund Policy

At Dailyshines, operated by Nibly Essentials Private Limited, we believe shopping for candles should feel rewarding from start to finish. If something you receive doesn’t align with your expectations, this policy explains how returns and refunds are handled in a clear and straightforward way.

In this policy, “we,” “us,” and “our” refer to Nibly Essentials Private Limited. “You,” “your,” and “user” refer to customers purchasing through Dailyshines. By placing an order, you agree to follow the return and refund terms described below.

Eligibility for Returns

To maintain quality and fairness, only certain items qualify for return. Products must be unused, unwashed, and in the same condition as delivered, with all original tags, labels, and packaging intact.

Return requests must be raised within 48 hours of delivery by contacting our support team. Items that show signs of use, alteration, or damage after delivery, or requests made outside this window, are not eligible for return processing.

How to Initiate a Return

We aim to keep the return process simple and easy to follow. If you wish to return an item, the steps below outline how to begin.

Step 1: Initiate a Request

Send an email to niblyessentialspvtltd@gmail.com with your Order ID and a brief reason for the return. This allows our team to review your request efficiently.

Step 2: Share Supporting Photos

If the item is damaged, defective, or incorrect, include clear photos or videos showing the issue. Visual proof helps us assess the request accurately and speeds up resolution.

Step 3: Follow the Return Instructions

Once your request is approved, you will receive instructions for returning the item. Following these instructions carefully ensures timely processing of your return.

Returns that do not follow the approved process may be declined.

Refund Process and Timeline

After the returned item is received, it undergoes a quality check to confirm it meets return eligibility conditions. You will be informed whether the return is approved or rejected.

If approved, the refund is issued to the original payment method within 5–7 business days. A confirmation email is sent once the refund has been processed, keeping you informed at every stage.

Partial Refund Guidelines

In certain cases, items returned in less-than-original condition, such as missing packaging or minor damage, may qualify for a partial refund.

Partial refunds are evaluated on a case-by-case basis and issued at our discretion, ensuring fairness while maintaining product standards.

Damaged, Defective, or Wrong Product?

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Include clear images or videos of the issue when reaching out. Our team will review the matter promptly and arrange a suitable resolution, such as a replacement or refund.

Need Assistance?

If you have questions or need help with a return or refund, our support team is always available to assist.

Please contact us at niblyessentialspvtltd@gmail.com and we’ll ensure your concerns are addressed clearly and efficiently, so your experience with Dailyshines remains smooth and stress-free.